Return Policy

We hope you love your purchase, but in the case that you would like to exchange or return your items, please refer to our policy below.

RETURNS MADE BETWEEN 15 DAYS - 30 DAYS AFTER PURCHASE WILL RECEIVE A STORE CREDIT.

NO RETURNS AFTER 30 DAYS.

Clothing, handbags, accessories, and jewelry must be unworn with no signs of wear and with tags attached.

Home fragrance, gift items, soap, bath bombs, and shower steamers must be unused and in original packaging.

Skincare and body care: All body cream, sugar scrub, and facial skincare must be 75% unused.

Refund will be issued as CREDITS. All sale items / permanently reduced items are final sale and not eligible for return

No returns or exchanges are accepted without receipt.

Did you order online? Please note the following regarding returns for online orders. 

• If, by chance, you receive an incorrect item, please DO NOT open that item if you would like to return it.
• If you are unhappy with your purchase or would like to return your item(s), please contact support@kenzova.com to begin processing a return.
• Shipping fees are non-refundable.
• Kenzova does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
• Depending on the shipping method and carrier selected, your return package may take several days to reach us.
• Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.
• Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.
• We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your return is not accepted, it will be sent back to you at your expense and a store credit will not be granted.
• If you would like to exchange your online order for a different product, please return your item via the method above and place a new order for your desired product.